Refund Policy

  1. Please note that all refunds, where applicable, will be done using the same payment method that was used for payment of the order i.e. for services paid by credit / debit card, the funds will be credited into the same card used for the payment of the order. Please note that the time taken to process refunds into credit or debit cards is outside our control and thus you are to communicate directly with your card issuer or bank.
  2. Please note that costs that are incurred in returning of your payment may not be refunded under certain circumstances, and Kids neuro clinic and rehab center fz llc reserves the right to use its discretion with regards refunding payments of any additional charges over and above the stated services price.
  3. All services that are placed based on Special Offers and/or Coupon Codes and/or Voucher orders cannot be exchanged and/or refunded. This is due to various cost factors as well as operational issues that are involved. As such, we are not in a position to be able apply the return policy for such type of orders. Also note the amount to be refunded for returned items will not be inclusive of discounts/coupons, thus you will be refunded only for the amount you were charged for the services

Changes, Modifications and Cancellations of Orders

  1. While we make every effort to ensure that all services are dispatched as early as possible, should you need to cancel your appointment and/or amend any of the details of yours please do not hesitate to get in touch with us.
  2. It must be noted that there is no guarantee that any such changes/amendment will be implemented to your order.
  3. It is your responsibility to ensure that all your contact information, so as to prevent inconveniences arising regarding that.
  4. If at any time you would like to either change/modify or cancel your appointment, kindly let us know at least before the appointment by 48 hours.
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